FAQ
Help center
Clear answers before you create.
Read the essentials, then contact us if your question is specific to an order or account.
What story does the video follow?
A confrontation that becomes a memory
The couple format follows a short three-part arc: a dark standoff, a movement into a warm memory, and a quiet final scene. The creation desk shows the timing and output options available for your request.
What can I make?
People or pet reunions
Choose two adults with the people option, or an adult and a pet with the pet option.
What makes a good photo?
Keep it clear and simple
Use one subject, a front-facing view, and even light. JPG, PNG, and WebP files can be up to 8 MB each.
Will the people look exactly like my photos?
Reference, not a pixel-perfect replacement
Your photos guide character identity and casting, but generated motion can change facial details, expressions, wardrobe and framing. Results are not an exact likeness or a recreation of any existing film or performer.
What happens if a generation fails?
Definite provider failures return credits
No credits are charged before input approval. If a provider definitively rejects a paid submission, its credits are automatically returned once. Uncertain submissions go to manual review.
How can I get help?
Contact support
Email support@zombietrendai.video with your account email and creation reference so we can help locate the request.
Need help?
Talk to our support team.
Include the email used for your account and, if relevant, your purchase or creation number. Do not send passwords or payment details by email.